One of the key drivers of success in bike stores is the ability to provide quality mechanical support for customers after the purchase of a bicycle. Timely attention to servicing and repairs is critical in this day where speed (in everything) is expected and where alternatives to spending on bikes are many.
Peter Burke of the Cycling Promotion Foundation told me of a quick vox pop he ran recently on where stores get their mechanics from....25 of his sample group said "other stores". So it's not surprising that many agree that there's a significant dearth of capable mechanical staff available for hire. It may also be one of the primary reasons that bike store owners fail to invest in mechanical staff training.
I'd contend that well-trained staff are an asset, and good, committed staff are worthy of training. But while the risk of losing well-trained staff to 'head hunters' can be countered by providing good working conditions, clear direction, clear expectations, appreciation of effort, a positive clean environment, all the required tools and equipment, not to mention appropriate remuneration, it's clearly a difficult challenge. Selection of trusted staff is probably the key.
The BIA has recently announced provision of bike mechanic training services by internationally recognised Cytech scheme, which is owned by the UK cycle industry via the Association of Cycle Traders (ACT).
Cytech is the bicycle industry's recognised training and accreditation scheme for bicycle mechanics. Their courses encompass the basics of cycle mechanics right through to dealing with the most advanced and high-tech components and parts.
Workshop practices, Torque, Lubrication, Tyres and tubes, Manufacturing standards, Pre-delivery inspection, Health and safety, Consumer legislation.
Workshop practices, Torque, Lubrication, Tyres and tubes, Manufacturing standards, Pre-delivery inspection, Health and safety, Consumer legislation, Frame preparation and alignment.
Headsets, Derailleur Gear Systems, Hubs, Brake systems (cable operated), Internal hub gears, Wheel truing and spoke replacement, Wheel building
Hydraulics (brakes), Suspension, Advanced wheel building, Electronic gear systems, Tubular and tubeless tyre installation,
Electrical theory and components, E-bike batteries, motors and sensors, E-bike systems and diagnosis, E-bike standards and legislation
Contact Bicycle Industries Australia or go to bikeoz.org for more information.
4/7 Bruce Street
Kensington VIC 3031
0438 871 271